Online Monitor

Overview

The screen is located in “Tools” – “Monitoring” section. This screen displays information about various errors that usually require quick response, as well as the options to subscribe for notifications about any errors via Telegram icon_telegram or Email icon_email . E-mail address are taken from the personal account (Manager or its employee account).

Category	Monitor name	Description
Merchant Balances & Reconciliation	Balance Running Out	Fires when a merchant’s balance (Merchant Live balance) is less than or equal to 1000. The monitor value is the number of merchants whose balance is ≤ 1000.
	Merchant balance reconciliation	Number of merchant balance reconciliation records where the discrepancy (diff) exceeds $1000.
	Merchant balance buffer queues	Number of records in the merchant balance recalculation buffer that have been “stuck” there for more than 1 hour.
	Last updates of BIN ranges	Monitors how long ago the BIN range reference table was last updated, per card scheme. Shows the card schemes (e.g. Mastercard, Visa) whose data was last updated more than 5 days ago, together with the last-update date for each.
Processing Queues & Buffers	Auto-return queue	Current number of unprocessed auto-returns (auto-return).
	Auto-capture queue	Queue of auto-capture operations awaiting processing.
	Job buffer Delay	Maximum job processing delay, in minutes.
	Job buffer Queue	Number of jobs waiting in the processing queue.
	Jobs awaiting processing	Number of jobs awaiting processing (system-wide).
	Processing Limits	Current processing limit values/status for merchants or processors.
	Processing Limits change queue	Length of the Processing Limits change queue.
	Processing Limits sync queue	Length of the Processing Limits synchronization queue.
	Tevt buffer Queue	Number of TEVT records in the buffer (awaiting processing/dispatch).
	Transactions buffer Queue	Number of transactions awaiting calculation in OLAP (general data).
	Transactions decline buffer Queue	Number of transactions awaiting decline-data calculation in OLAP.
	Transactions reason buffer Queue	Number of transactions awaiting transaction-reason data calculation in OLAP.
	Hang-up batch transactions	Number of “stuck” (hung) batch transactions.
CMS Buffers	CMS buffer for level recalculate delay	Maximum delay, in minutes, for recalculating the customer level in the buffer.
	CMS buffer for level recalculate queue	Number of records in the queue for recalculating the customer level (CMS).
	CMS buffer for merchant deletion	Number of merchants in the CMS deletion queue.
	CMS buffer for update level delay	Maximum delay, in minutes, for updating the customer level (CMS) in the buffer.
	CMS buffer for update level queue	Number of records in the queue for updating the customer level (CMS).
Recurring Payments	Recurring Payment actions Delay	Maximum processing delay for recurring payment actions, in minutes.
	Recurring Payment actions New	Number of new recurring payment actions.
	Recurring Payment actions Queued	Number of recurring payment actions waiting in the queue.
	Recurring Payment queue	Length of the Java processing queue for recurring payments.
	Recurring Payment queue Delay	Processing delay of the Java recurring-payments queue, in minutes.
	Recurring Payment schedule Auto	Number of automatic recurring payments (Auto RP) awaiting scheduled processing.
	Recurring Payment schedule Force	Number of forced recurring payments (Force RP) awaiting processing.
Security & Validation	Stolen cards	Monitors transactions on stop-list/stolen cards (details unknown — the Comments field is empty).
	Pending 3d validating sessions	Number of 3-D Secure sessions awaiting validation.
	Unauthorized access	Tracks suspicious API activity: repeated calls to entity-verification methods (check_company, check_dealer, check_end_point, check_end_point_group, check_gate, check_manager, etc.) by the same user within a short time span. The Comments field shows which user, which method, how many times it was called, and the time of the last call.
Declines, Rejections & Filters	Perilous Decline	Shows triggered “perilous declines” — the list is maintained by the Manager on the Processor Error Codes page.
	Important Filters	Counts filter errors that can be configured for notifications: card-usage frequency by email/IP, interval between approved transactions on a card, and the card’s daily usage limit.
	Critical declines	Number of critical declines over the last 5 minutes.
	Disabled scheduled adjustments	Disabled scheduled adjustments is necessary to receive notifications when automatic adjustments are disabled due to a negative balance or merchant deactivation.
	Decline ratio	Current percentage/ratio of declined transactions.
	Failed cancels	Number of failed cancel operations.
	Failed captures	Number of failed capture operations.
	Failed PAN eligibility	Number of failed PAN eligibility checks.
	Failed payin session initiators	Number of failed pay-in session initiations.
	Failed payout session initiators	Number of failed payout session initiations.
	Failed reversals/refunds	Number of failed reversals/refunds.
	Failed scorings	Number of failed scoring operations.
Reference Data & Entity Synchronization	Currency upload	Monitors currency upload/update (details unknown — the Comments field is empty).
	End points	Number of endpoint updates.
	End points first transaction	Number of endpoints for which a first transaction has been recorded.
	Gates	Number of gate (Gates) updates.
	Managers	Number of new managers.
	Merchants	Number of merchant updates.
	Merchants first transaction	Number of merchants for which a first transaction has been recorded.
	Merchant activity	Merchant activity indicator (details unknown — Comments is empty; needs confirmation from the team).
	Processors	Number of processor updates.
	Projects	Number of project updates.
Routing	Inactive banks used in routing	Current number of inactive banks used in Routing & Balancing.
Routing	Inactive BIN ranges used in routing	Current number of inactive BIN ranges used in Routing & Balancing.
System & Infrastructure	Day closing failed	Alerts on a failed operational day-close.
	Job event Errors	Number of errors in job events.
	Job processor Stats	Job processor statistics (details unknown — the Comments field is empty).
	Message servers statistics	Message server statistics (details unknown — the Comments field is empty).
	Replication status	Current number of replication errors.
	Scheduler errors	Number of scheduler errors.
	Unknown sql exceptions	Current number of unknown SQL exceptions.
	Inaccessible Processors	Monitors inaccessible processors (details unknown — the Comments field is empty).
	Inaccessible PSPs	Monitors inaccessible payment service providers (PSPs) (details unknown — the Comments field is empty).
	Inconsistent order statuses	Monitors orders with inconsistent statuses (details unknown — the Comments field is empty).
	Last transaction	Date and time of the last recorded transaction in the system.

Perilous Decline

This section is located in Overview. This section displays triggered perilous declines which were selected by Manager.
To create a list of perilous declines, use Processor Error Codes screen.
If Perilous declines list is empty please contact with support.

Important Filters

Notifications can be created for cases in which transactions were filtered due to the one of the following filters:

Field name	Description
Date	The date when alert has been created.
ID	Alert identification number.
Name	Name of the Merchant.
MerchantID	Merchant identification number.
Error Description	Triggered project filter error description with error code. Example: [1033] Too many approved transactions for the same credit card number.